NetBase is a company that deals with social media analytics. The company has won numerous awards throughout the years. As a social media analytics company, NetBase helps businesses to connect with consumers while also enhancing the growth of different brands. Daily, NetBase processes a considerable number of social media posts that are analyzed to that the firm can provide some suitable insight that can come in handy in areas such as customer service, marketing research, product innovation, and sales.
Many brands usually utilize social media as a marketing tool. The main issue is that these firms do not know how social media data is captured and utilized. The growth of a brand is dependent on client satisfaction; as a result, it is good always to keep track of what clients may be saying about your business on different social media platforms.
What is Social Listening?
There is social monitoring and social listening. There is a considerable difference between the two terminologies. As for social media listening, it offers you a detailed overview of your audience. A brand can learn more about what their audience cares about when a discussion is initiated on social media. Through social listening, it is possible to gain access to information such as mentions and likes.
Social media monitoring ensures that a brand can learn more about why a particular conversation was initiated. It will also be possible to implement some changes that will be beneficial in the long run. Through social media listening, a brand can create some content that will be enticing to the target clients. When utilizing social media listening, it is also possible to come up with consumer strategies that can suit the needs of your clients.
The Reasons Why Brands Should Endorse Social Listening
Social media listening is essential since it ensures that a company can benefit from the mindset that is consumer-centric. In some instances, some brands make assumptions about the needs of their consumers; however, it is good to listen to what your clients have to say first.
- Customers Like Responsive Brands
Some research has been carried out, and clients usually prefer dealing with responsive brands. In most cases, clients normally purchase various products and services from the brands that are responsive to their clients. Social media listening can help a brand to formulate a suitable response that will help to ensure that there is brand loyalty. Also, social listening can help a brand to come up with strategies that can enhance customer retention rates.
- It is Possible to Keep Track of The Brand’s Growth
There are times when some brands are affected by scandals. One incident can bring about a lot of negativity. Some clients may comment negatively. Some brands will ignore some of these negative comments; however, it is advisable to note that the negativity may also outweigh the positivity. When a brand is affected by a scandal, it should opt for social media listening. They can analyze the current incident and also carry out some research on how they can solve the issues brought about by the negative comments.
- Social Media Listening Brings Forth Different Opportunities
In most instances, the clients will do most of the work for you. When a client initiates a complaint about a particular problem, a brand must make a follow-up. Brands should use social media listening and ensure that they have come up with an innovative solution.
When a brand uses social media listening, it becomes easy to discover the content that has been posted by the clients who follow your brand. After that, it is possible to come up with some content that will be relevant to the target audience.