Implementing a good crm system is about much more than just installing software. Providing your business with the help and support it needs is crucial to a positive outcome. This means that a good CRM system goes beyond the purely technical and into implementation and training. These are subtle but still important considerations that help create a successful project! At least that’s our experience after more than 25 years in the CRM industry.
It may not be possible to cast them completely away, but at least it can be made to reduce the pitfalls a little by doing the following:
Get success with your CRM project
What does a successful CRM project require? Over the years, we have seen both successful and less successful projects. On this record we have gathered the most important things we have learned. With the best faculty management system you can have the best deals.
Do I work with one or more suppliers?
Some CRM vendors develop the system and then hire different partners or distributors who execute the projects and compensate for the implementation. Sometimes other suppliers can be associated with the process, especially when the support systems are outsourced to an external company.
We have a slightly different approach, combining it all effectively. We think it is best if one CRM provider stands for everything from the maintenance of the system to the support part. This means that we take responsibility for every step of the process and that you always know where to go if you have questions or need help. There is never any doubt as to who stands for what, and your query is never forwarded to another company’s support department. Does that sound good? At least we think so, which is why we have chosen it as our model. With the faculty management you can have the best deal.
Does the provider follow up on my business?
Some of the things that differentiate the various CRM projects and providers are what happens after the end date. Is everything up to date? Should something be followed up? Is it possible to further develop the system?
Some providers see CRM projects as a temporary thing that they do not deal with after the end date. On the other hand, we believe it is important to keep in touch, follow up on our customers ‘systems and continue to offer development as our customers’ needs change. Our approach to things is long-term and we are happy to be able to collaborate with our customers and contribute to their growth and development.
You know that working efficiently and managing remotely can be done. Still, it sometimes feels like the various corporate offices are not talking to each other and that the geographical distances are becoming physical obstacles. The question is, how do you as a boss make them go away?
Whether your company’s offices are within the country’s borders or are spread across the globe, geographical distances can feel heavy. There may be several reasons for this: leadership, company culture, personal relationships and / or work routines are some examples of potential pitfalls.