As more and more businesses shift into the modern era, technology has helped to usher in an unprecedented era of change. This has helped businesses rethink their core values and focus on efficiency and customer experience. In healthcare, this entails everything from valuing patients (and not treating them like commodities) to more effective scheduling and using the internet and technology more in physical therapy offices. With that in mind, here’s some of the top trends in physical therapy you need to be aware of.
Focus on Patient Experience
Providing great care is a given – but holistically focusing on patient experience is another thing entirely. Patient experience encompasses everything the patient actually experiences when they deal with your physical therapy office – whether actually in the office, or remotely. As such, you need to make sure that your patients are wholly satisfied with their experience dealing with your physical therapy office. You can do this by making sure that your website, billing department, marketing efforts, and actual physical therapists in your office are all of good quality. You also want to make sure to create workflow to gain new patients – and focus on their satisfaction to keep them.
Make Everything Web-Based
While in the past, most medical practices housed everything on a private server, this is now considered largely outdated. This is because server-based approaches require constant maintenance and cost a great deal to implement. However, using web or cloud-based servers is quite a bit easier, as they can be accessed from anywhere, and don’t require any software installation. The vendor also takes care of the maintenance so that you don’t have to manage your practice yourself, or deal with all of the technological headaches involved in doing so.
Care for Your Patients Collaboratively
In times past, doctors used a more top-down approach with patients. However, as the internet has evolved as a resource, patients often have more questions about their care, and doctors have largely developed a more collaborative approach as a result. This means that doctors talk with patients more holistically about their care, including any pain they are having and what they are sensing from their bodies. In terms of physical therapy, what this often means is that patients are looking to be involved in their own care, and doctors need to act accordingly in order to satisfy patient needs and make them feel as though they are getting the right type and the right quality of care.
Overall, physical therapists, and the practices they work for, need to follow strict guidelines to implement various technology trends within their practice. As the internet has become a bigger and bigger part of people’s lives, so is their knowledge and expectations of health and wellness, and what they expect from their healthcare providers. That being said, you need to make sure to implement these trends in physical therapy in a careful and surgical manner to make sure that you do not upend your current systems. Ultimately, your goals are to increase patient satisfaction and efficiency, and doing so in a haphazard manner will be antithetical to these goals.