Are you thinking of implementing BMC solutions (Soluciones BMC) in your organization to improve the efficiency of the IT service management processes? Implementing Helix ITSM from BMC will prove to be one of the best options in this regard. Find the best service provider in this segment to help you with the implementation of the BMC solutions. When you decide to implement BMC solutions you should also ensure that you are picking the most trusted companies to offer you the required maintenance service. Most customers are not sure what to expect when they sign up for the BMC IT service management maintenance service. If you too are confused not knowing what to expect then here are some of the most important benefits of signing up for your maintenance contract.
When you implement Helix ITSM in your organization, you are bound to run into glitches with the cloud application from time to time for various reasons. This is common not only to BMC IT service management solutions but to all similar applications. If you have a BMC business partner to support you during such times, you will not have to worry about excessive downtime windows. One of the most important benefits that you could expect from such service providers is the preventive maintenance. Your Remedy Support contracts with your service provider will ensure that you system is up and running with the lowest downtime possible by taking preventive measures to minimize the downtime.
From time to time the BMC products should be updated and the BMC support partner will take care of these updating processes and ensure that it is handled seamlessly without any glitches and without disrupting your regular processes. They will also take care of the ongoing maintenance tasks to keep your service management system running at optimal levels. They will monitor your platform continually to ensure that there are no glitches in the running of the application. These maintenance contracts will also ensure that your licenses are up to day by helping you renew your licenses in a timely fashion.
Look for a certified BMC partner to avail these maintenance services so that you entrust your needs only to the most reliable experts in this field. Besides these services covered by the BMC Software support contracts, certain companies offer extended value add services. You need to pay attention to such factors too when you are selecting your BMC business partner maintenance contracts. In case you are migrating your system to a new server, you will certainly need the support from your BMC Software maintenance team for a seamless transfer of the data from one server to the other.
Before signing your maintenance contracts, you should invest time trying to understand the scope of each maintenance plan and pick a maintenance plan that best fits your requirements. Find out whether your plan incorporates analysis of integrations with other technologies. This is a crucial feature if you are using multiple technologies in your platform.